THE CLEVE DEV · NATHAN CLEVELAND
Building smarter systems. Solving real problems.
Enterprise Operations & AI Solutions Engineer
With 8+ years in enterprise IT, I’ve supported 1,500+ users, coordinated four regional support teams, and built practical AI and software tools. I bring hands-on technical support, ServiceNow operations, and automation experience to complex problems.
Impact at a glance
1,500+
Users supported at a primary enterprise site
4
Regional IT teams coordinated
83.3%
Fewer diagnostic actions in a five-case SuperR holdout evaluation
SuperR results are from a limited simulated evaluation, not a production deployment.
Featured projects
Real software, practical AI, and tools designed to solve operational problems.
SuperR — AI-assisted IT troubleshooting
A diagnostic agent that chooses targeted troubleshooting actions, supports resolve-or-escalate decisions, and generates structured support tickets. In a five-case holdout evaluation, it reduced average diagnostic actions from 18 to 3 while achieving 100% disposition accuracy on those cases.
Meal Mastery — published Android app
A React Native and TypeScript app for weekly meal planning, pantry tracking, recipes, and shopping lists—independently built and released on Google Play.
OpsPilot — guarded incident automation
An experimental IT operations tool connecting ServiceNow incident workflows with AI-assisted analysis, validation safeguards, controlled updates, and PostgreSQL audit logging.
Experience meets experimentation
My background spans enterprise IT support, Cisco and Meraki networking, Microsoft 365, Azure and Active Directory, endpoint management, ServiceNow, incident response, and regional coordination. I apply that operational perspective to Python, TypeScript, REST APIs, and AI-assisted tools.
Certifications: CompTIA CySA+ · CompTIA Network+ · Python Institute PCAP · Python Institute PCEP
Leave things better than you found them. Help where you can. Learn whenever possible.
Download my resume
Explore my enterprise IT, technical support engineering, ServiceNow, and automation experience. Choose the PDF for easy viewing or the editable Word version.
Let’s build things that work better
I’m interested in opportunities where enterprise technology, technical support engineering, AI automation, and software development meet. Explore my work or get in touch.
