Nathan Cleveland

Enterprise Operations & AI Solutions Engineer

I solve operational problems through technology, automation, and AI.

10+ years supporting enterprise technology environments, improving IT operations, and making complex systems easier for people to use. Now building AI-powered tools that combine automation with human judgment.

Enterprise Impact

1,500+
Users supported at primary enterprise location

4+ Years
Maintaining above-target SLA performance

4 Locations
Supported across Canadian manufacturing operations

10+ Years
Enterprise IT & technical support experience

Technical Expertise

Enterprise Operations
ITSM · Incident & Problem Management · ServiceNow · SLA Management · Root Cause Analysis · Process Improvement

Infrastructure & Endpoint
Microsoft 365 · Azure/Active Directory · SCCM/MECM · Intune · Autopilot · Windows · Cisco · Meraki

Automation & Development
REST APIs · Python · TypeScript · SQL · PostgreSQL · Git · AI Workflows & Agents

Technical Leadership
Tier 2/3 Escalation · Multi-Site Operations · Mentoring · Documentation · Stakeholder Communication · Project Coordination

Certifications

CompTIA CySA+
Cybersecurity Analyst

CompTIA Network+

Python Institute PCAP
Certified Associate Python Programmer

Python Institute PCEP
Certified Entry-Level Python Programmer

Let’s build things that work better.

I’m interested in opportunities at the intersection of enterprise technology, technical operations, AI, automation, and customer experience.

Whether I’m troubleshooting an incident, improving an existing process, or building something new, my goal is the same:

Make the technology work better for the people who depend on it.

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© 2026 Nathan Cleveland · The Cleve Dev